Whoa! What’s this I hear, something about Crystal Reports and its end of support (EOS)? Here’s a bit from Blackbaud:
“After December 15, 2021, you will no longer be able to access the Crystal Reports application through the Citrix interface or database view menu in Azure. This means you will be unable to create new or edit old reports in Crystal Reports but will still be able to run existing reports from the Custom Reports section inside Raiser